About Your Visit
For Your Appointment
If you are a new patient, please arrive to your appointment early in order to complete the registration process. In addition, please bring the following:
- Driver's License or State ID
- Referral (If Required by Insurer)
- Insurance Information
- Copies of Operation Records, Medical Records, X-rays, MRIs, and CT Scans from Prior Doctor Visits
- A List of Current Medications and Any Known Allergies
Contracted Insurance Plans
Insurance plan contracts change so frequently that it is best to confirm our participation directly by contacting our business department at (866) 358-0202.
Other Insurance Plans
There are many insurance plans that we are not contracted with. As a courtesy to our patients, we will bill these insurance carriers on your behalf; however, if the insurance carrier does not process the claim in a timely manner (60 days from the time the bill is properly submitted), we will contact you for payment on your account.
Referrals & Pre-Authorizations
Many insurance plans require referrals and/or pre-authorization for certain services and/or procedures. While we make every effort to ensure your services will be covered, it is ultimately your responsibility to ensure the terms of your insurance plan are met.
Explanation of Benefits & Statements
In most cases, you will receive an EOB (Explanation of Benefits) from your insurance carrier. The EOB will generally outline what was billed, what was paid and what we can or cannot bill to the patient. These forms vary greatly from plan to plan and contain a lot of terminology you may not be familiar with. If you should have any questions regarding an EOB you have received, please contact our business department at (866) 358-0202. We would be happy to assist you. You will receive a statement for unpaid balances on your account. Items pending from the insurance company will NOT show on your bill. If you have questions about your statement, please contact our business department at (866) 358-0202.
Fees & Payments
Co-pays & Deductibles
Many insurance carriers require that we collect co-pays and/or deductibles from the patient. Federal laws, as well as our individual agreements with the insurance carriers we are contracted with, prohibit us from waiving these fees.
If you are uninsured or are responsible for a portion of your services, you will be expected to make payment at the time of service. If you are unable to pay your portion at the time of your visit, please contact our business department prior to your appointment to discuss payment options. Failure to do so may require us to reschedule your appointment. Our business department will make every effort to arrange a reasonable payment schedule for the services you require.
In the event that you or your insurance company has overpaid on an account, we will process a refund check for the appropriate payee in a timely manner.
Efficient scheduling practices ensure that you will spend more time with your doctor, and less time waiting for him. While emergency situations can sometimes cause delays, in most cases you will experience prompt service. You may schedule your appointment online, or if you prefer, you may call any one of our offices to schedule the next available appointment with Dr. Cunningham.
Prescriptions & Renewals
Please request all prescriptions and authorizations during our regular office hours, when we can fully access patient records. Requests during regular business hours require 24-48 hour notice. Renewals requested at other times may be filled only for extreme or emergent circumstances.